Need Help? Contact Us
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with account verification, deposits and withdrawals, device or browser problems, and guidance on active promotions. For quick help use email or phone; for document uploads follow the instructions from our support team. We aim for clear, practical responses and will direct any complex enquiries and security queries promptly to the right specialist.
| Department | Contact |
|---|---|
| Customer support | [email protected] (emergency and account queries, document uploads via email, reply within 24 hours) |
| General enquiries | [email protected] (venue bookings, press and general enquiries) |
| Affiliate enquiries | [email protected] (affiliate applications, tracking and payments, response times vary) |
| Phone | +44 20 7946 2583 (Mon-Fri 09:00-18:00 UK time) |
| Working hours | Mon-Fri 09:00-18:00 UK |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues, or matters requiring explanations or documents. Please email [email protected] with a clear subject line and up-to-date contact details, including your full name and account ID where relevant. Providing this information up front helps us resolve your query promptly and avoids unnecessary delays.
Send Us a Message
Response Time
Big Daddy support aims to respond to most enquiries within one business day. Simple questions are usually handled quickly, while complex cases - such as account verification or transaction investigations - may take longer depending on their nature. We’ll keep you updated throughout the process and provide estimated timelines where relevant.
Feedback
At Big Daddy we value your feedback. Please share any suggestions, ideas or issues using the website feedback form or by emailing [email protected]. Every message is reviewed carefully by our team and used to improve the site, promotions and player experience. Your input helps shape future updates and keeps the service practical, safe and easy to use.