Privacy Policy

This Privacy Policy explains how Big Daddy collects, uses and protects personal information when you visit our site, create an account or use our services. We respect your privacy and set out below the types of information we collect, how we use it, the choices you have, and how we keep data secure.

Types of data we collect

Personal data

We may collect personal data you provide when you register or contact us, such as your name, date of birth, postal address, email address, telephone number and identity documents where verification is required. This information is used to operate your account, check age and identity, and comply with legal obligations.

Technical data

Technical data includes your IP address, device identifiers, browser type, operating system, language preferences and pages visited. We use this data to ensure the site works correctly, diagnose issues and improve performance and security.

Transactional data

Transactional data covers payment and booking details, transaction history, account activity and any communications relating to payments or bookings. We record this information for operational purposes, fraud prevention and to meet any statutory record-keeping requirements.

How we use your information

We use information to provide and manage your account, process bookings or payments, verify identity and prevent fraud. Data also helps us maintain system security, respond to enquiries, and improve our services. Where you have given consent, we may use contact details for service messages or tailored communications. You can opt out of marketing communications at any time.

Data protection practices

We protect personal data using appropriate technical and organisational measures. These include access controls, encryption in transit and at rest where applicable, and regular security reviews. Access to personal data is limited to authorised personnel and contracted service providers who need the information to perform their services.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, measure site usage and provide basic functionality. Some cookies are essential for the site to function, while others are used for analytics or to deliver non-essential features. You can manage cookie settings through your browser and review our cookie notice for more detail.

User rights

You have rights to access, correct or delete personal data we hold about you, and to object to or restrict certain processing where applicable. You may also request a copy of your data in a structured, machine-readable format where portability applies. If you wish to exercise any of these rights, please contact us.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact [email protected]. We will respond to valid requests in line with applicable data protection requirements and may ask for proof of identity before fulfilling certain requests.

Information sharing and third parties

We may share information with service providers who process data on our behalf, payment processors, fraud prevention agencies and where required by law or to protect our rights. Third parties act under contract and are required to keep information secure and only process it for specified purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on this page and, where appropriate, we will notify users by other means. Please check this policy periodically for any changes.