Responsible Gambling Policy
At Big Daddy we take responsible gambling seriously. We want customers to enjoy their play while staying in control, so we work to provide clear information, practical tools and prompt support. This page explains the protections we offer, how to use activity controls, and where to get help if gambling becomes a problem.
Player protection principles
We aim to protect vulnerable players and promote safe play. We encourage sensible limits, transparent account history, and quick access to support. Our approach is based on prevention, early intervention and the option to take time away when needed.
Activity-control tools
You can manage your activity through several controls in your account or by contacting our team. Available options include:
- Deposit limits - set daily, weekly or monthly amounts to control how much you add to your account.
- Loss limits - cap the total losses you can incur over a chosen period.
- Session limits - set maximum session lengths with automatic log-out when the time is reached.
- Cool-off periods - short breaks from play for a few days or weeks.
- Permanent self-exclusion - block access to your account for a longer term.
Deposit limits
Deposit limits are the easiest way to keep spending in check. You may set limits for each day, week or month. Limits can usually be lowered immediately in your account settings and increased after a waiting period for your protection. If you need help changing a limit, contact [email protected].
Loss limits
Loss limits let you cap how much you can lose over a set period. This helps avoid chasing losses and keeps play within affordable boundaries. Loss limits are applied automatically once set and are reviewed on request.
Time limits and session controls
Use session timers and reality checks to monitor how long you play. You can set reminders at regular intervals and enforce automatic log-outs when sessions reach your chosen length. Short breaks can help you reassess your activity.
Self-exclusion
If you feel you need to stop gambling for a period, you can request a self-exclusion. Options include temporary exclusions of specific lengths and permanent exclusion. During self-exclusion we will restrict access to your account and stop marketing contact. To request self-exclusion, use your account settings or contact [email protected].
Signs of problematic behaviour
Look out for signs such as chasing losses, borrowing to gamble, neglecting obligations, or hiding gambling activity. If you notice these changes in yourself or someone else, consider using controls or seeking professional support.
Tips for maintaining control
- Set and stick to deposit and time limits.
- Decide a spending budget before you play and never gamble money needed for essentials.
- Take regular breaks and avoid long sessions late at night.
- Don’t chase losses - stop if you are no longer enjoying the activity.
Professional help and support organisations
If you need further support, organisations such as GamCare and GambleAware provide confidential advice, counselling and treatment options in Great Britain. You can also speak to your GP or local health services for guidance. For assistance from our team, contact [email protected].